Latest update 12.10.20

We would just like to give you a reassuring update regarding yesterday’s announcement from the Government. As you may be aware, our area is now in Tier 2, the high level of the Covid Alert system. However, at this present time, this means there are no changes to the current way we are operating with safety restrictions in place.

We are extremely thankful for your cooperation so far and we please ask you remain alert, continuing to follow all the steps to keep our staff, members and yourself safe;

  • Follow all social distancing rules and remain 2 metres apart in all areas of our facility
  • Continue sanitising your hands regularly
  • Ensure you wipe down the equipment after each use with cleaning equipment provided
  • Train on your own (pairs permitted if you are from the same household)
  • Wear a face covering in all communal areas

We will continue to operate our current group exercise programme with all social distancing measures in place. Normal booking processes apply to our classes and gym sessions where applicable – please note bookings can only be made for people in the same household.

All aquatics activities including swimming lessons will take place as they have been unless you are contacted and told otherwise.

We are working closely with the local authorities on the provisions we can operate and we will provide updates as soon as we have any further information. Please stay safe and follow the guidelines in place so we can continue to remain open. After all, this is your space to feel good.

Update 15.09.20

From the 21st September we are asking members to wear a face covering in busy areas.

Although we are rigidly monitoring capacities within our facility as per government guidance there will be a slight increase in people passing through reception and communal areas, therefore using a face covering is an extra precaution we’d like you to take.

Areas where a face covering is required;

Reception Area

Swim changing rooms when dropping off and collecting children for lessons

You are not required to wear a face covering whilst you are exercising.

If you forget a face covering, don’t worry, we have a limited supply on reception that you can purchase.

What we are doing to keep you safe

We’ve missed you and we’re looking forward to welcoming you back to Your Space.

We‘ve worked hard behind the scenes to create a safe environment for you to visit and we’ve made some changes to how we do things. Everyone will have a part to play in keeping our gyms safe, and we’ll be asking you follow a few rules too.

Keeping you safe and healthy is our number one priority. That’s why we’re introducing new cleaning procedures and social distancing measures, which have been guided by the experts at UK Active, the UK government and Public Health England.


Members will be expected to sanitise their hands at reception and additional hand sanitiser units have been positioned at key areas across the sites.

Cleaning and disinfecting

We’ll be sanitising gym equipment throughout the day and giving the entire site a deep clean every night. All staff have had cleaning training and they’ll be using enhanced cleaning processes including a detergent, followed by a disinfectant.

Social distancing

You’ll see new social distancing signs around the gym, including one-way systems where possible. We’re also limiting the number of members in each area, such as the gym floor, studios, swimming pool and changing rooms. And we’ve reduced the amount of equipment and lockers available.

Changes to classes

We’re running smaller classes to keep everyone safe and the classes will be shorter than usual (30–45 mins) to make sure we have enough time to clean the studios. We’re only running certain classes to ensure social distancing – be sure to check our updated timetable.

Limited services and facilities

Our relaxation areas and cafés will have a reduced service. Please see relevant site for specific details.

Protecting you and our teams

We’ve installed plastic shields at our reception desks and we’ll be providing Personal Protective Equipment (PPE) to our staff if necessary.

Here’s a short video of what to expect from a typical Your Space Venue…

How you can keep yourself and others safe

To keep our gyms as safe and clean as possible, we need your help too. We ask that you follow a few simple rules when you visit our clubs.

Before coming to the gym

Booking a session. All members will be asked to pre-book a session before attending our facilities via the Your Space App. This will be required for a gym session, classes or members swims.

Members will be giving an advanced booking privilege and be able to book up to 9 days in advance. Here’s a video to show you how to book:

Stay home if you’re unwell. Please don’t come to the gym if you feel sick or have COVID-19 symptoms.

Bring your own. Bring a full water bottle as the water fountains aren’t in use. If you’re doing yoga or Pilates, bring your own mat if you have one. Please don’t bring a sweat towel.

Arrive ready to work out. Please come in your workout gear to avoiding using the changing rooms. We advise against wearing face masks as these can hinder your breathing while exercising, and gloves aren’t recommended as they can’t easily be cleaned – please use the hand sanitiser provided instead.

Travel light. We won’t have as many lockers available as usual, so please think about how much you’re bringing with you.

Pre-book your swim. In addition to booking exercise classes, you’ll also need to book your swimming session in advance if you’d like to use the pool. You can do this using the Your Space App or online bookings.

Bring your bank card. As we can’t accept cash if you want to buy anything.

Online workouts. We know you might be worried about coming back to the gym…that’s why we’re bringing the classes to your home! Take a look at our brand new Your Space At Home platform for all of our latest workouts.

We’ll keep you updated on any changes

We’re monitoring the situation closely and we hope to make the rest of our services and facilities available again soon, dependent on government guidelines. Thank you for your continued patience.

Also, we want to reassure you that we’re fully prepared in the event of a second wave. If there is a reported case of COVID-19 in your club, we’ll tell you straightaway and close the club for a full clean of the entire building.

Whether you decide to come back to the gym, or prefer working out at home for now, we understand. If you have any questions at all, contact us.

Reopening FAQs 

If you’d like to see what a typical club looks like, check out the video above under the ‘Protecting you and our teams’ section. You’ll be able to see the social distancing measures and enhanced hygiene procedures we’ve put in place to keep you safe, along with new rules for visiting your local gym. 

We’ve answered your questions below, but if you have any further queries, please contact your gym when it’s open again. 

Please note that these FAQs are subject to change as we adapt to new government guidelines. Your safety is our number one priority.

Our approach to safety, cleanliness and social distancing

Is it safe to go back to the gym?

Yes, we’re confident in our ability to minimise the risk of infection and keep our members safe. 

We’ll be implementing enhanced cleaning procedures and adopting stringent social distancing measures to create a safe environment for you to visit. 

 We are also asking members and staff not visit the club if they feel unwell or have COVID-19 symptoms, and there will be clear signage to reflect this. 

What are your enhanced cleaning and safety procedures?

Both staff and members will play a part in creating a clean and safe environment for everyone. Our increased infection prevention procedures include:

  • Hand sanitising stations: We ask that you sanitise your hands in the entrance on arrival and throughout the gym during your visit
  • Disinfectant Wipe Pods: We also ask that you clean any gym equipment before and after use with the cleaning products avaialble.
  • Enhanced cleaning procedures- our teams will be carrying out enhanced cleaning procedures focusing heavily on all touch points throughout the day.
  • Increased cleaning hours: Gym equipment will be sanitised on a regular basis throughout the day and the gym. We’ll also be shortening group exercise classes to allow more time for the studios to be cleaned.
  • Training: All staff have undertaken cleaning training including COVID-19 Awareness, Infection Prevention and Hand Hygiene
  • Protection: We’ve installed plastic shields at reception desks and we’ll be providing PPE for our staff in line with Public Health England recommendations.
What social distancing measures have you put in place?
  • Social distancing signage: This includes including floor markers indicating where to stand, posters indicating capacity in each area of the gym and, where possible, directional signs indicating one-way systems
  • Limits on numbers: To avoid overcrowding, we will limit how many people are allowed in the gym at once.It is important you book your session before you arrive , so we can keep track of numbers and always comply with social distancing measures .We will need to ask you to wait before you enter the gym floor, using the social distance markers. We ask all members not to enter the site until the start of their session.
  • Swim session booking: In addition to class and gym floor bookings, we’ll be taking bookings for swim sessions to limit the number of members using the pool. 
  • Smaller classes: Studio capacity will be reduced for group exercise classes to allow for the 2-metre social distancing rule. When you’re waiting for your class, please follow social distancing rules and clear the studio space as quickly as you can when the class has finished
  • Shorter classes: Classes will be between 30 and 45 minutes, to allow time for cleaning and to allow members to leave the studio safely
  • Less equipment: Some equipment on the gym floor will be unavailable to allow for social distancing
  • Fewer lockers: To avoid having too many people in the changing rooms, there won’t be as many lockers available as usual.
Will staff be wearing Personal Protective Equipment (PPE)?

Our staff will be risk assessed for the need for barrier protection, e.g. face coverings such as visors. PHE guidance states that where physical distancing can’t be maintained, or the possibility for exposure is high (such as long lengths of time indoors) or risk of activity is high (for example directly working with bodily fluids) there is a higher risk of exposure. 

All members of our clean team will be provided with adequate PPE to ensure both their own safety and yours, in line with Public Health England and UK Active advice. All other members of staff will be wearing PPE where the 2-metre rule can’t be adhered to. 

Gloves can be contaminated with germs, which are difficult to remove, so regular handwashing and using antibacterial hand sanitiser is deemed to be more hygienic. In addition, in a gym environment masks will get damp, which reduces their effectiveness and may also limit a member’s oxygenation when working at intensity. 

Will you be providing hand sanitising gel and wipes in the club?

Yes, there will be a free-standing hand sanitising station at the entrance to your gym, which we ask you to use before you enter, as well as additional-mounted hand sanitising dispensers in key areas throughout the gym. 

There will also be disinfectant spray and blue roll available so you can clean your equipment and mats before and after use. 

Have the gyms been deep cleaned?

Yes, all gyms were cleaned and sanitised prior to closure and will receive a further deep clean before reopening. This is an enhanced cleaning process to ensure gyms are clean and disinfected as part of BPL . 

During the closure, all our swimming pools have remained full, filtrated and dosed with the appropriate level of chemicals to ensure they are in the best condition for reopening. Regular checks on the water quality have been completed along with planned maintenance of the pool plant equipment. A full opening procedure has taken place following the guidance from the British Pool Water Treatment Advisory Group (PWTAG). 

Our sites have been visited regularly by our building maintenance teams and we have followed a strict water management regime of regular flushing and turnover of water in our systems, along with temperature monitoring on all our showers and taps. A number of microbiological water tests will be carried out on our water system prior to opening. 

How can I reduce the spread of infection in the gym to protect myself and others?

Please stay at home if you have any concerns whatsoever that you may have contracted, or been in touch with anyone infected with COVID-19.

When in the gym, following the simple guidelines: keep your distance, wash your hands, and clean down kit before and after use with the new self-cleaning stations provided. Also, try not to talk directly to people face to face, rather to one side of each other. Shouting propels droplets further. If coughing or sneezing, do so into the inside of your elbow to catch droplets.

Visiting the gym

Will there be any changes to my gym’s opening hours?

Yes some of our sites have adjusted their opening hours please check their specific website for full opening times.

Will there be any changes to the class timetable?

Yes, the class timetable will be changing as certain classes will be unable to run. Please check the timetable and make sure you book through the app or online before attending a class. 

We’ll also be shortening the classes to between 30 and 45 minutes to allow more time for the studios to cleaned. 

Is there a time limit on my visit to the gym?

Currently sites have adopted a time limit on all training sessions, this will be reviewed on a regular basis.

How do I make a class or swim booking?

Please use the online bookings or Your space app to book your class , gym or swim session. You can also book online. If you don’t have an account or need help getting started please click here.

Do I need to arrive earlier for my booked class?

Please arrive no more than 5 minutes before your booked session start time and a member of staff will direct you to a designated area to wait. 

What should I bring?
  • Workout gear: Please arrive ready to work out to avoid using the changing room.
  • Minimal belongings: All you need is your membership card and bank card if you want to make a purchase – we won’t be accepting cash
  • Full water bottle: Water fountains will be unavailable for hygiene reasons. You can purchase a bottle of water using your contactless card if needed
  • Yoga mat: If you’ve booked a yoga or Pilates class we ask that you bring your own mat
  • Towel: If you’re using the pool, please bring your own towel. Please don’t bring a sweat towel.
Do I need to arrive ready to workout?

Yes, please do arrive ready to workout where possible as the changing rooms have limited capacity. 

Will there be changing rooms and lockers available?

The changing rooms will not be open during this time but our toilets will be available.

There will be a limited number of lockers available, so please limit your personal belongings and only use a locker if absolutely necessary. 

Unfortunately swimsuit dryers, hair driers and straighteners will be unavailable. 

How do I book gym sessions and classes? 

1.To book ​gym sessions and classes, follow the steps below: 

Download the Your Space app; 

Click here to download the Your Space App via the App Store. 

Click here to download the Your Space App via the Google Play Store. 

2. Open the app, select your facility, scroll down and click ‘Gym, Class & Swim sessions’ tab.  

3. Log on with your username and password or register if you haven’t created an account. (Please make sure you have your membership number to hand, you can locate this on the back of your membership card). 

4. To book the class you want to attend, click Home in the top right corner of the app and hit the Classes button. 

5. Select the gym you would like to attend, followed by your chosen class and date.  

6. Click search and select the time slot to suit (Please be aware that we are currently operating at a limited capacity, the amount of space will be identified in each session tab). 

7. Finally, add the session to your basket, accept the terms and conditions, click Checkout and Make Booking to secure your place.  

How can I cancel gym sessions and classes? 

If you need to cancel your session for any reason, follow the steps below: 

  1. Click ‘My Account’  
  1. Select ‘All’ to view your booked classes 
  1. Select the booking you would like to cancel  
  1. Hit ‘Cancel’  
How can I book a session if I don’t have a PC or smart phone?

To book a session without a PC or smart phone, you will need to call the number below:  

01226 722991 

Can I just turn up to gym sessions or classes without pre booking?

We are advising all members to pre book gym sessions and classes to guarantee your space. However if you don’t want to or aren’t able to book for whatever reason, then you may attend the gym without booking but please be aware that if the session is full you may not gain entry.  

To book simply download the Your Space app and log in with your username and password. 

Download the Your Space app; 

Click here to download the Your Space App via the App Store. 

Click here to download the Your Space App via the Google Play Store. 

Are aqua classes still running​?

All aqua classes are running with reduced capacity, all aqua classes will be located in the normal pools. 

Gym services and facilities

Can I book a programme review or induction?

Yes we will be offering these on a 1-1 basis or if you are part of the same household you can do this together with one of instructors.  

Are you allowing junior’s into gym sessions?

Yes, the capacities will differ site to site and they are expected to book as per adult member.

Are squash courts available?

Squash courts will remain closed until the government advises it is safe to reopen. This includes solo usage.

Will I be able to buy food and drink at the cafe?

We’ll be offering a reduced café service with some cafés remaining closed.

At the reopened cafés, you’ll be able to buy grab-and-go items like protein bars, snacks and hot drinks. Also, opening hours will be reduced, seating areas will be closed, and we’ll only be able to accept card payments for now.

When will the fitness changing rooms and showers be fully open?

From the 4th August, the wet side changing room will be open. Although, we have made some changes in how we operate. Currently there are no gym changing rooms available or lockers.  

  • Changing room cubicles will be cleaned before and after use by our staff, However, a cleaning station has been set up within each changing room should you wish to clean the cubicles for your own piece of mind. 
  • Sanitise any benches, hairdryers and clothes hooks before and after use. 
  • Sanitise or wash your hands upon entering and before leaving the changing rooms.  
  • Remain 2 metres apart from other at all times. 

Swimming and relaxation areas

Will I be able to use the swimming pool?

Yes, swimming sessions will be available. You’ll need to book in for your swim session using the online booking system. Timetables may vary. Please check website for further details.

Metrodome pool open from Monday 27th.

Swimming lessons

Swimming lessons will commence from Monday 27th July 2020. For all swimming lesson FAQ’s please click here.

What about family swim sessions?

They will be available through the booking system, please check website for availability.

Will I be able to use the sauna, steam room and spa pools?

All saunas, steam rooms and spa pools will remain closed. We’ll reopen these facilities as soon as we’re able to following government advice.

Will classes run by external providers still be operating (e.g. Puddle Ducks)

No, these classes won’t be available when we reopen. We’ll restart them as soon as we’re able to.


I am an annual pre-paid member, will my membership be extended?

Yes, we’ll be extending your membership by the length of time that the club was closed. 

I’ve cancelled my direct debit but would like to restart it, how do I do this?

You can contact us on Harlands number 01444 221058 or alternatively, you can reinstate via payflex, found on your email or text you have receive after you canceled.

Can I access other clubs if my home club is at capacity?

Yes, you’ll still be able to benefit from Multi-Club Access within your tier as the usual membership tiering system will apply.

I want to join, are you taking on new members?

Yes, we are always taking on new members! To join, follow the link to view our amazing membership packages, fit to suit everyone’s needs.

Other FAQs

Can I bring a friend using a free day pass?

No, unfortunately day passes won’t be accepted for the foreseeable future.

I usually workout with a friend, can I still do this?

Please try to limit person-to-person contact and be mindful of social distancing. You shouldn’t share equipment without cleaning first. You may need to adapt your training, for example, you won’t be able to ‘spot’ each other or share weights.

Why can’t I get through to the call centre?

Our call centre is currently receiving a high number of calls, please be patient. Our customer advisors will help you as soon as possible. 

Do I have to wear a face mask in the gym? 

We want to keep you safe whilst you train with us at Your Space Royston…

From the 21st September we are asking members to wear a face covering in busy areas.

Although we are rigidly monitoring capacities within our facility as per government guidance there will be a slight increase in people passing through reception and communal areas, therefore using a face covering is an extra precaution we’d like you to take.

Areas where a face covering is required;

Reception Area

Swim changing rooms when dropping off and collecting children for lessons

You are not required to wear a face covering whilst you are exercising.

If you forget a face covering, don’t worry, we have a limited supply on reception that you can purchase.

Should I wear gloves in the gym? 

No. Gloves can harbour a high viral load and contaminate surfaces. The individual may also transfer from glove to face in a higher dose and not touching the face and washing hands thoroughly is far more important.